Andreas Boglou

Digital Consultant · Digital Specialist · Customer Service Specialist

About me

Focused professional with proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. Solid IT background with in-depth knowledge of related practices and market fluctuations. Motivated, team-oriented and enthusiastic about using skills to boost sales and support company success.

Self-motivated Web Developer with high level of experience working on multiple projects. Passionate and hardworking with penchant for meeting deadlines. Interested in role with company promoting best practices and offering diverse customer projects.

Overview

Date of birth

June, 1982

Residence

Alexandroupolis, GR

andreas@boglou.com

Telephone

+30 2551305235

Status

Available for freelance work

Experience

Bombinate.gr

CEO - Digital Consultant

February 2020 - Present

Duties

Web Development 100%

Digital Consultancy 100%

Digital Marketing 100%

Bombinate.gr is an idea that grew for quite some time. In 2020 I decided to make it real.
Having a working experience at key players like Apple, Symantec and Vodafone, I gained access to a network of professionals, specialising at web development, photography and graphics design, gaining that way an agile method of operating.

bombinate's purpose is providing services of digital presence, designed for everyone, but also customised to the customer's needs.

Vodafone

Internet Solutions Specialist

September 2017 - October 2019

Duties

Customer service on site 75%

Web community management 85%

Troubleshooting software and Internet issues 100%

Daily tasks included :
- Support for Android, iOS, Windows Phone, devices
- Troubleshooting the above devices onsite with or without an appointment
- Device and networking support for retail and business customers (onsite)
- Educating colleagues Arranging team meetings and organising presentations on new products and services
- Educating customers

Also responsible for finding new clientele for Vodafone Digi Services such as :
- Websites
- Website support content refresh and server support
- Social Media both creating and reconstruction of exitisting in major social media networks
- Social Media support campaing management
- Created and administrating Alexandroupolis Shops' website vfaxd.gr

Centre for social welfare of Region of Eastern Macedonia and Thrace

IT Administrator

October 2016 — August 2017

Duties

Social Media Management 75%

Website management 85%

On site IT support 100%

Providing everyday tech support for the Center's terminals and server.
Administrating and supervising the terminals of the Center and all 6 of its Departments (2 in Kavala, 2 in Drama, 1 in Xanthi and 1 in Komotini).
Web administrator of the Center's website (www.kkppamth.gr).

Media and Social Media Contact and Representative of the Center.

Freelancer

Technical Consultant

September 2011 — September 2016

Duties

IT Support 100%

Website management 100%

Network support 100%

Providing technical support (both software and hardware based) on PCs/Macs, smartphones and tablets. Setup and support of computer networks within the wider area of Evros County.
Technical Support of Apple products and education of the final user on them.

Alchemies Coffee Shop

CEO - Owner

December 2011 — December 2014

Duties

Staff Management 100%

Supplies Management 100%

Financial Management 100%

Starting my own business. CEO and General Manager of a medium size coffee shop in Alexandroupolis, Greece, named Alchemies. This business serves approximately 200 different people on any given day. The number of people that worked here was 8

Evros Shipping Agency

Technical Consultant, IT Manager and IT Support

May 2008 - September 2011

Duties

IT Support 100%

Server Management 100%

Web developer 100%

Building and administrating the headquarters' network. Managing the email server. Building the company's website. Assembling new terminals upon request.

Symantec

Project Manager

February 2008 - April 2008

Duties

Daily reporting 100%

Project Management 75%

Back office support 85%

Project Administrator and Back-Office Support in Teleperformance, Greece for Symantec.

Apple

AppleCare Trainer

December 2005 - December 2006

Duties

Training 100%

Project Management 75%

Production floor coaching 85%

AppleCare CPU & iPod Trainer for Tier-1 Agents, in Teleperformance, Greece, serving European customers. Coach and Team Leader for the same agents.

The full training courses, as well as coaching and team-leading was in English.